What's your returns policy?
We get it, sometimes something just doesn't work for you and you want your money back. Hygiene and your and all of our customers’ safety is super important. As long as an item is still unopened, has the security seal still intact and is in its original condition, we accept returns, subject to the rules below.
None of these rules affect your statutory rights.
If you return an item requesting a refund within 14 days of receiving it, we'll give you a full refund by way of the original payment method. Delivery charges are non-refundable unless you have received a faulty or incorrect item.
If you return an item requesting a refund within 15 and 28 days of receiving it, we'll give you an SENSE gift voucher for the amount equivalent to the price you paid for the item.
To find out more, click here.
We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
Returning an unwanted item?
You are required to arrange and pay for the return of the items and the items are your responsibility until they reach us.
Please ensure that you include your order number in the package and send the items to:
1 Fishwick Park,
Proof of postage
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact the carrier about your return.
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way! We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.
Please ensure that you have read our returns policy before sending any items back to us.