We get it, sometimes something just doesn't work for you and you want your money back. Hygiene and your and all of our customers’ safety is super important. As long as an item is still unopened, has the security seal still intact and is in its original condition, we accept returns, subject to the rules below.
None of these rules affect your statutory rights.
If you return an item requesting a refund within 14 days of receiving it, we'll give you a full refund by way of the original payment method. Delivery charges are non-refundable unless you have received a faulty or incorrect item.
If you return an item requesting a refund within 15 and 28 days of receiving it, we'll give you an SENSE gift voucher for the amount equivalent to the price you paid for the item.
To find out more, click here.
After that?
We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
